As of November 1st 2019, all Gift Vouchers sold on and after this date, will have an expiry of 3 years. ^
All Gift Vouchers purchased prior to November 1st 2019 will have the expiry date as issued at the time on the voucher.
Gift Vouchers are non-transferable or refundable and cannot be redeemed for cash.
Any unused balances will not be redeemable for cash but can be used towards purchasing a product or your next treatment. Where the treatment and/or product exceeds the value of the voucher, the holder will pay the difference.
Creating Balance Natural Therapies holds no responsibility for lost or stolen vouchers.
Gift Vouchers that have been issued through a promotion or a charity event, the voucher winner must be the one to claim the voucher and can not be transferred to anyone else.
Cancellation policy applies to all appointments that were to be paid for with a Gift Voucher.
24 hours notice is required to reschedule or cancel an appointment, otherwise, $40 will be deducted from the total value of the Gift Voucher.*
^ Expiry date may differ is the voucher was part of a promotion or for a service sold at a discount
*See Cancellation Policy guidelines.